“We started assessing our training sessions with volunteers and learned that [they] left knowing less than they knew when they started.”
Matt Huckabay, The Center for Violence-Free Relationships
We thought we had a great, wonderful volunteer training. It was voted in the county as being the best place to volunteer…. We started assessing what was going on in our training sessions with our volunteers. And what we learned was that our volunteers left knowing less about the issues of domestic violence and sexual assault than they knew when they started the training. And so that was a huge awakening for us. And we were like, ”What is going on there? We thought we were doing this great thing and actually we're doing harm with these folks that want to come in and give their time and energy to support the work that we do.” So we had to get in and look at the assessments—look at the participant evaluations, the presenter evaluations—and figure out what it was. And what we determined was, we were simply throwing too much new information, too many new definitions, that were confusing our volunteers at that early place. So we had to make some critical adjustments in the curriculum and how we delivered it. And once we did that we saw their retaining their knowledge base but also increasing what they knew based on the principles and the definitions that we wanted them to have.