“You’re part of a culture that actually wants to achieve results.”
Bridget Laird, WINGS for Kids
So we actually weave performance management into the culture of WINGS. And the culture is so important, because people live and breathe WINGS. And if they see that the head of the organization really believes in tracking and finding out if we're making endpoints and everybody else, the Chief Program Officer and the CFO are really into seeing the results of the program, then we can create this culture that says we're all in this together. We want to achieve results.
Why are we here if we're not? And if you can get that culture going, the people don't leave. They don't leave. People don't leave WINGS. We have part-time staff that are supposed to be college age; when they graduate they keep staying on. We say, “No, listen, it's time to go on. You need to graduate to a real job.” And they don't leave because they feel a part of the culture. They feel like they're part of something that wants to work. And that's because we've ingrained in there—performance management's sort of a strange word to give that, but really it's just about you're part of a culture that actually wants to achieve results. And when you see it happen, you don't want to leave that.