David Gergen

By Beth Owens | August 1, 2013

“Passionate and provocative, this work should prove deeply relevant for any leader—government, business, or nonprofit—whose organization provides service to others. Mario’s [insights put] him at the head of a wave of thinking that is beginning to transform the social sector.”

David GergenProfessor of Public Policy, Harvard Kennedy SchoolSenior Political Analyst, CNN

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“You have to have undying passion for the population you’re serving. We can spend time patting ourselves on the back for the 85 percent of the kids who are doing really well in our program. But we need to be as concerned about the 15 percent who aren’t succeeding and learn how we can improve for them.”

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“Managing to outcomes is not about simply counting things or gathering information. And it is not about satisfying funders. It is an internal effort aimed at figuring out what works and what doesn’t, so that the organization can provide the best possible services to its clients”

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