"Make sure you have people with the right competencies."
Brad Dudding, Center for Employment Opportunities
If you're going to be a high-performing organization, you have to make sure you have people with the right competencies. So that, over the last few years, has been... a big push for us – is competency-based interviews to get the right people.... We're still on a journey, because we're not perfect in on our hiring. But it's so critical.