The number one prerequisite for high performance is courageous, relentless leadership. High performance is primarily a function of people and culture—not data and technology.

— Mario Morino, Morino Institute

"One of our board members asked, 'This is so great that we're doing all these programs, that we're growing, and that we're serving all these [people], but are we making a difference? And how do we know we're making a difference?"

--Cynthia Figueroa, Congreso de Latinos Unidos

"You have to have undying passion for the population you're serving. We can spend time patting ourselves on the back for the 85 percent of the kids who are doing really well in our program. But we need to be as concerned about the 15 percent who aren't succeeding and learn how we can improve for them."

— Sam Cobbs, First Place for Youth