When you find a unique opportunity to make a real difference, you focus on it and constantly reassess results. This is discipline. --Peter Drucker
John Toussaint, MD, ASQ Healthcare Quality Supplement, January 2009
The use of unblinded physician performance data in a non-blaming environment can have dramatic effects on quality.
Rick Wartzman, Time blog post, October 2013
Lean management principles, originally developed by Toyota, come to healthcare and create a system that pays for value rather than volume.