LEAP UPDATES

For a decade, the two of us have been writing and speaking about seismic shifts that are shaking the foundations of our economy and society–from the breakdown of the social compact between employers and employees to the displacement of workers by new technologies to economic immobility that threatens to turn the American Dream into a mirage. As if these forces weren’t staggering enough, they’ve played out in ways that have…

It won’t surprise you to learn that healthcare providers have high rates of burnout. Providers face the Sisyphean challenge of treating streams of patients one day and then starting over again the next. They deal with unrelenting exposure to human suffering. They struggle with the business imperative to speed up their patient interactions and reduce costs. Burnout carries direct, bottom-line costs. It produces…

While we’d love to tell you that we kicked back and chilled out while watching the Olympics, the truth is that we’re too Type A to do that. We both watched TV with computer or tablet in our laps, scanning for articles that give clues about how the foregone-conclusion athletes–Katie Ledecky, Simone Biles, Michael Phelps, Usain Bolt, etc.–managed to become so dominant…

Funders are like fingerprints: No two are exactly the same. Yet all funders—from individual donors to large foundations—have one thing in common. They want their grants to make a difference. There’s another common denominator, which doubles as a dirty secret…

In “Got Empathy?” and “What Fuels Passion for Mission?,” we shared our thoughts on why high performance requires as much focus on empathy and love as on data and measurement. This month, we’re going to build on this theme with new insights from the fields of neurology and psychology, thanks to education writer Paul Tough.